KLOOK
KLOOK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KLOOK reviews show a 2.0 star rating from 204 customer reviews with mostly dissatisfied consumers, a 75% unfavorable share, 35% asking to improve customer service, and 58% saying they will not reuse the service.
Key Takeaways for Future Customers
- Book early and keep copies of vouchers; verify with vendors on arrival.
- Expect limited phone support; plan for slow refunds and billing issues.
- Use caution when purchasing protection plans and high‑priced items.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and unreachable support.
- Reports of bookings not showing, invalid tickets, double charges and refund delays.
- Problems with exchange, refund and cancellation policy enforcement.
Positive Feedback
Users find the site easy to navigate and simple to book when reservations work as expected.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
KLOOK reviews show a 2.0 star rating from 204 customer reviews with mostly dissatisfied consumers, a 75% unfavorable share, 35% asking to improve customer service, and 58% saying they will not reuse the service.
Key Takeaways for Future Customers
- Book early and keep copies of vouchers; verify with vendors on arrival.
- Expect limited phone support; plan for slow refunds and billing issues.
- Use caution when purchasing protection plans and high‑priced items.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service and unreachable support.
- Reports of bookings not showing, invalid tickets, double charges and refund delays.
- Problems with exchange, refund and cancellation policy enforcement.
Positive Feedback
Users find the site easy to navigate and simple to book when reservations work as expected.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bengaluru, Karnataka
Klook provided invalid ticket for Warner Bro studio - Harry potter making , hence entry was denied and couldn't explore the sightseeing
I am writing to raise a concern regarding our booking for Warner Bros. Studio Tour London The Making of Harry Potter scheduled on 3 May 2026 at 11:00 AM, under Booking Reference ID: ATT513252.
Upon arriving at the venue as per the scheduled time, our client were informed by the Warner Bros.
Studio Tour staff that there was no valid booking under our client name/reference. As a result, our client were denied entry despite holding a confirmed voucher issued through Klook.
This situation caused significant inconvenience and disappointment, especially as the visit was pre-planned and time-bound. We fulfilled all requirements from our end, including arriving on time and carrying the necessary documentation.
The most concerning aspect was the lack of accessible customer support to resolve the issue promptly. There was no customer care number available, and assistance was limited to a chatbot with predefined responses.
When we attempted to connect with a live agent, the waiting queue remained at 30 despite waiting for over an hour. As a result, we were unable to reach any representative for assistance, which ultimately led to our client missing the scheduled sightseeing.
User's recommendation: Please do not book through Klook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tokyo, Tokyo
Reservation # 2283 and 2441 from Kyoto...
- - Reservations 2283 and 2441 from Kyoto to Yokohama on NOZOMI 358.
- - Please cancel or rearrange so we can be in the same car and reach Yokohama by May 5.
Reservation # 2283 and 2441 from Kyoto to Yokohama. NOZOMI 358 Time: 10.54
We are old couple.
Somehow mistake was made as now we will not be in the same car.
Please cancel the booking or re arrange so we can be on the same car.
WE need to take of each other. I am 74 now.
Please let us know ASAP so we can arrange as we have to be in Yokohama by the 5th of May.
Thank you.
User's recommendation: Book early
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Do not update customer about bookings, refuse refund and empty promises
- - I booked 8pm but Klook showed 2pm and there was no reminder.
- - Refund promised but not issued; they blamed me.
- - Horrible experience.
Booked a show for 8pm. Klook failed to update on my booking it is actually for 2pm instead as apparently all 8pm shows were sold out but when i clicked in i managed to bookit?
No reminder email was sent, issue happened in April and by the time I found out, had missed the show.
Promised refund but nothing given back and they basically blaming me for their mistake. Horrible experience.
User's recommendation: Do not use. They do not care about customers. They will only take your money and leave you to rot when things go wrong.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChongging bus to Chengdu
6 days tour. Chongging and Chengdu.
Third day we go to Chengdu. By bus or high speed train.
First evening your bus driver will pick us up at the airport. 6 people.
Preferred solution: Like to know more information about tour Chongging and Chengdu
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake car rental insurance plan
- - Insurance is marketed as full coverage, but the claim process is unclear.
- - Process delays and unclear contacts risk $1,700 loss and legal action.
We had an accident during our car rental oversees. The insurance is supposed to be a full coverage.
Klook has "instructions" on how to make the claim, but every time you click a hyperlink, it takes you to the same "instruction" page without any info on who exactly to contact and how.
They give you 60 days to figure it out, but while that sounds like a lot, it's impossible to figure out.
I have contacted AXA directly and submitted claims with them. That whole process took a good amount of time, and by the time we heard back that we should send in our claim to a different email address, it was leaning towards the 60 days.
The email address was they provided was also for the injury claim department, and we weren't injured.
Overall, their protection plan is awful and is a scam.
We're about to lose $1,700, and I will have to file legal action.
- Easy to book
- Customer service does not exist and their insurance is awful
Preferred solution: Full refund
User's recommendation: Make sure to have your own personal insurance or that you use a credit card that offers insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chennai, Tamil Nadu
My passport has only given names...
- - Passport lists only given names; surname is blank.
- - They want to know which names to enter as first name and last name for the JR Pass.
My passport has only given names mentioned and the surname is blank, so when booking the JR pass in your passenger list, what will be the first name and last name respectively to be mentioned? Please let me know.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvailability of Sunworld 2026 tickets
When can I book SunWorld Bana Hills with Cable car plus Buffet Experience tickets for Feb 25, 2026 participation 13 people. No transfer to and from hotel.
Thank you
Virginia
Preferred solution: How can I book Feb 25, 2026 SunWorld Bana Hills, cabele cars & buffet experience?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse purchase
My debit card was falsely charged three times for the same price of $29.55, and I wasn't aware of any of this at the time.
Preferred solution: Full refund
Reservation problem
I was not informed that I would have to have a $200 hold on my credit card to stay at Kompose Hotel, and I don't have that amount, so I need to be refunded.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered 4 Japanese train tickets on July 14th. One arrived on the 20th of July with the wrong date. Look says they are working on it. Tomorrow is August first and the client is leaving soon.
- - One ticket arrived July 20; wrong date; should be August 20; three tickets not received.
- - Client is leaving soon; phone and email blocked.
I ordered 4 Japanese train tickets. One came on July 20th for travel that day which is the wrong date.
Should be August 20th. Still have no received the other 3. The client is leaving soon. What do I do?
They have no phone number that works.
Tried to send email and was blocked!! What do I do???
User's recommendation: Avoid Klook!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t find support number , it’s take 2 hours to find it out . Very disappointing the way I sell thickets and it’s no class in that day I bought it
I want refund my Pilates reformer class , that I bought on last Sunday . But there is no class on this date . So Im so disappointed, why u selling thickets, when its no class
User's recommendation: Don’t sell thickets on date , when class don’t exist !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rimini, Emilia Romagna
Karen
I got scammed by a lot of money. I really want it back. Please Call me back, I need this for my mothers cancer treatment
- No pros
- Mothers cancer treatment they took it
- Stealing money for my money
Preferred solution: Full refund
User's recommendation: Don’t use this
Kuala Lumpur, Kuala Lumpur
I want cancel ..my booking not understand the hotel
the hotel say check in me 3pm -12 am..i come the hotel 3 a.m ..i so..not understand...proceder hotel..i was not happy n i have refund
Travel Agencies Expert Talks
Vacation Rentals: Refund, Cancellation and Safety Tips
How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.
Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible experience!
Have a customer service that works. Deliver what is paid for and promised!
Have a phone in the USA. Have customer support that works!
- Seems easy to use
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid Klook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBooking and ticket number inquiry
I want to talk to customer service team to book my ticket in sydney. We are four family member and I have 2 old son. I dont know why i should pay by the App
New Delhi, National Capital Territory Of Delhi
Missing bookings
three of my bookings are not showing in my account.
have sent mail - no response
chat bots do not cater to exceptions - no way of chatting with an agent
User's recommendation: pathetic customer support
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